Refund policy

Refund Policy

📩 Need to Return a Product?
If something’s not right with your order, no worries — we're here to help. Just notify our customer service team within 7 days of receiving your goods.

Important: Custom-made or made-to-order items cannot be returned.

✅ Acceptable Reasons for Return

  • ✔ Faulty or Damaged Goods: Full refund issued (minus original shipping) – no restocking fee

  • ✔ Incorrect Purchase: 30% restocking fee deducted from refund

  • ✔ Change of Mind: 30% restocking fee deducted from refund

🗓 Return Timeframes

  • Notify us within 7 days of delivery

  • Return items within 14 days of receiving them

📦 How to Return an Item

  1. Contact our team first — don’t send anything without approval.

  2. We’ll issue a Return Code.

  3. You’ll receive the correct return address.

  4. Include the return code with your return package.

🚚 Who Pays for Return Shipping?

  • In most cases, return shipping is your responsibility.

  • If approved, we may cover the return freight.

  • No return will be accepted without a valid return code.

🔄 Condition of Returned Goods

  • Goods must be unused and in their original condition.

  • Items must be returned in original packaging or boxes.

  • A 30% repacking fee may apply if packaging is missing or damaged.

  • Used or non-original condition items may receive partial refunds or be refused.

💰 Refunds, Credits, or Replacements
Once your return is received and inspected:

  • We’ll notify you of your refund, credit, or replacement outcome.

  • Marketplace orders (Amazon, eBay, etc.) are refunded by the sales platform.

  • Refund timelines depend on the platform and your bank.

🤝 Questions?
Email us at: info@caznasports.com.au
Or click on our live help or the contact us page.