Refunds Policies
📩 Need to Return a Product?
If something’s not right with your order, no worries — we're here to help. Just notify our customer service team within 7 days of receiving your goods.
Important: Custom-made or made-to-order items cannot be returned.
✅ Acceptable Reasons for Return
- Faulty or Damaged Goods: ✔ Full refund issued (minus original shipping) – No restocking fee
- Incorrect Purchase: ✔ 30% restocking fee deducted from refund
- Change of Mind: ✔ 30% restocking fee deducted from refund
🗓 Return Timeframes
- Notify us within 7 days
- Return items within 14 days of receiving them
📦 How to Return an Item
- Contact our team first — don’t send anything without approval
- We’ll issue a Return Code
- You’ll receive the correct return address
- Include the return code with your return package
🚚 Who Pays for Return Shipping?
In most cases, return shipping is your responsibility.
If approved, we may cover the return freight. No return will be accepted without a valid return code.
🔄 Condition of Returned Goods
- Goods must be unused and in original condition
- Items must be returned in original packaging or boxes
- 30% repacking fee may apply if packaging is missing or damaged
- Used or non-original condition items may receive partial refunds or be refused
💰 Refunds, Credits, or Replacements
Once your return is received and inspected:
- We’ll notify you of your refund, credit, or replacement outcome
- Marketplace orders (Amazon, eBay, etc.) are refunded by the sales platform
- Refund timelines depend on the platform and your bank
🤝 Questions?
Email us at: info@caznasports.com.au
Or click here to visit our Contact Us page.